Frequently Asked Questions
Everything you need to know about your Western gear and orders.
What is the standard shipping time for orders?
We offer standard shipping across the continental U.S. which typically takes 5-7 business days. Expedited shipping options are available at checkout for those who need their gear sooner.
How do I return or exchange an item?
We accept returns and exchanges within 30 days of purchase, provided the items are in original, unworn condition with tags attached. Please visit our Returns Portal to start your request.
What materials are used in your leather goods?
At Bronco Western Supply Co., we use premium, full-grain leather sourced from ethical tanneries to ensure durability and a classic Western patina that improves with age.
How do I determine my correct hat or boot size?
We provide detailed sizing charts on every product page. For boots, we generally recommend sizing down a half size from your standard sneaker size for the best fit.
Do you offer international shipping?
Yes, we ship to select international locations. Shipping costs and delivery timelines are calculated at checkout based on your specific country and local customs regulations.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your package's journey.